Can I make the original videos available for download?

Absolutely! The content creator of a video can make the original uploaded file available for download to viewers or clients.

This feature is controlled separately for the Share Link and Digital Delivery recipients. This separation allows you to make a public url accessible without viewers being able to download, while at the same time allowing the client to download the original files from within their own free account.

Downloading works on both mobile and desktop. iPhone users must have iOS 13 or above to support file downloading from Safari.

Downloading from a Share Link

In the share link settings (accessible only by the content creator) there is a toggle for "Allow Video Downloading". When you enable this, only those viewing the share link will have the option to download.

Share Link Settings

Download Button While Viewing the Share Link

Downloading from a Digital Delivery

The Digital Delivery settings (only accessible by the content creator) also has a toggle to "Allow Downloading". When enabled, only those that received a Digital Delivery will be able to download. Recipients of the Digital Delivery can then download from the page displayed when they launch a video or collection.

Digital Delivery Settings

Download Button when Digital Delivery Recipient is Viewing within their Account

File Size Limit

This feature is currently limited to files under 20 GB. If your original uploaded video is over 20 GB, the encoded HD version will be provided instead.

Retrieving Archived Files

30 days after a video is uploaded the original file is placed into archive storage and is not immediately available for download. If you attempt to download an archived original file you will receive a notification that it is being retrieved and will be ready in a few minutes. Once it becomes available you will receive a notification in your dashboard as well as an email with a link to download the file.